Terms & Conditions

These Terms & Conditions ("Terms") govern your use of Schengen Mallu's visa appointment, document preparation, hotel booking, and travel insurance assistance services ("Services"). By engaging with us — via WhatsApp, our website, or our booking forms — you agree to these Terms.

1. Our services

Schengen Mallu helps clients secure Schengen visa appointments, prepare supporting documents, and arrange hotel bookings and travel insurance where requested. We do not represent any embassy or visa authority, and we do not guarantee visa approval — the decision to grant or refuse a visa rests solely with the relevant embassy or consulate.

2. Booking your flights

Once your VFS appointment slot is secured, please book your flights and confirm the details to us within 48 hours. Without confirmed flight dates, we cannot prepare your travel insurance, hotel booking, or cover letter — which will delay your application.

3. Fees and refunds

• The Guaranteed package refunds our package fee in full if your visa application is refused. The VFS/TLS fee and the insurance fee are paid to those third parties directly and are not refundable under any circumstance.
• No other package (Basic or Premium) carries any refund entitlement. If your visa is refused under these tiers, no refund — of our fee, the VFS/TLS fee, or the insurance fee — is payable.

4. Client responsibilities

• Provide accurate, complete, and truthful information and documents.
• Confirm flight bookings within 48 hours of your appointment being secured, as set out in Section 2.
• Respond promptly to requests for documents or information needed to progress your application.
• Keep valid passport and visa/immigration documentation for the duration of your application and travel.

5. No guarantee of visa approval

We prepare and submit applications to the best of our ability, but the final decision on any visa application is made exclusively by the relevant embassy, consulate, or visa authority. We are not liable for a visa refusal, delay, or any condition attached to a visa decision.

6. Payments

Payment for our services is only collected once your appointment or booking has been confirmed, in line with our no-slot-no-fee promise. VFS/TLS fees and insurance premiums are separate from our package fee and are payable directly as part of your application.

7. Limitation of liability

To the extent permitted by law, Schengen Mallu is not liable for indirect or consequential losses arising from visa refusal, travel disruption, or third-party actions (including those of embassies, visa centres, airlines, hotels, or insurers). Our total liability in connection with any booking is limited to the fees you've paid us for that booking.

8. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact us